Privacy Policy for Ketalleya
Effective Date: [1/3/2026]
At Ketalleya, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase from our store.
By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you have any questions or concerns, please contact us at support@ketalleya.shop.
1. Information We Collect
We collect various types of information for the following purposes:
- Personal Data: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, and payment details.
- Non-personal Data: We collect non-personal information, such as your IP address, browser type, and usage data to improve our website and services.
- Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, such as remembering your preferences or analyzing your activity on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Transactions: We use your personal information to complete your orders, process payments, and ship your products.
- Customer Support: We may use your contact information to respond to your inquiries and offer customer support.
- Improvement of Services: We analyze customer data to improve the website’s functionality, product offerings, and user experience.
- Marketing Communications: With your consent, we may send you promotional emails about new products, sales, or other information that may interest you. You can opt-out of these communications at any time.
3. Sharing Your Information
We do not sell, trade, or rent your personal data to third parties. However, we may share your information with trusted third parties for the following reasons:
- Service Providers: We work with third-party companies that assist in the operation of our business, such as payment processors, shipping carriers, and marketing partners. These parties will only have access to your personal data as necessary to perform their services.
- Legal Requirements: We may disclose your information if required to do so by law, or in response to valid legal requests by public authorities (e.g., a court or government agency).
4. Data Security
We take the security of your personal information seriously. We use a variety of security measures to ensure that your data is protected from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure servers, and restricted access to sensitive data.
5. Your Rights and Choices
- Access to Your Data: You have the right to request a copy of the personal data we hold about you.
- Correction and Deletion: You can request that we correct any inaccurate data or delete your personal information, except where we are required by law to retain it.
- Opt-Out: If you no longer wish to receive marketing communications from us, you can opt-out at any time by clicking the “unsubscribe” link in the email or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. Cookies are small text files placed on your device to collect non-personal data, such as your browsing behavior, device type, and location. You can control cookie settings in your browser, but disabling cookies may affect your ability to use certain features on our site.
7. Third-Party Links
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
CONTACT INFORMATION:
If you have questions about a return or would like to handle a return in person, please visit us:
Store Name: Ketalleya
Address: Biskupowa 788, Białka 34-220, Poland
Email: support@ketalleya.shop
Phone: +48 573 780 510
Store Hours (Central Time):
Mon & Sun: 10:00 AM – 7:00 PM
Tue – Thu: 10:00 AM – 8:00 PM
Fri – Sat: 10:00 AM – 9:00 PM