Effective Date: 1/3/2026
At Ketalleya, we are committed to delivering your order as quickly and efficiently as possible. Below is an outline of our shipping policies, including shipping fees, estimated delivery times, and important information to ensure a smooth shopping experience.
1. Shipping Rates & Delivery
- Free Standard Shipping: Available on all orders over 200 PLN.
- Flat Rate Shipping: A flat fee of 20 PLN applies to all orders under 200 PLN.
- No Hidden Fees: We do not charge any handling or surprise processing fees. Taxes will be calculated during checkout based on your delivery address.
2. Order Cut-Off Time
- Our order cut-off time is 7:00 PM (Central Time). Orders placed after this time will be processed on the next business day.
3. Handling Time
- We strive to process and ship all orders as quickly as possible. Handling time is between 0 – 1 business day from the time of order.
4. Transit Time
- Once your order has been shipped, the estimated transit time is 3 – 5 business days, depending on your delivery location.
5. Total Estimated Delivery
- The total estimated delivery time (handling + transit) is 3 – 6 business days from the time of your order, depending on the shipping method and destination.
6. Shipping Locations
- We currently offer shipping to all locations within Poland and select international destinations. If your country is not listed at checkout, please contact us for more information.
7. Tracking Your Order
- After your order has been shipped, we will send you a tracking number via email so you can monitor the status of your shipment. You can use this tracking number to check your delivery status on the carrier’s website.
8. Shipping Delays
- While we make every effort to ship your order promptly, please note that unforeseen delays may occur, especially during peak seasons or due to weather conditions. We appreciate your patience and understanding in such cases.
9. International Shipping
- For international orders, customs duties and taxes may apply, depending on the destination country. These charges are the responsibility of the customer and will be collected at the time of delivery.
10. Lost or Damaged Orders
If your order is lost or damaged during transit, please contact us immediately at [insert contact email]. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.t covered in the listed shipping fee will be clearly disclosed on our site or at checkout.
CONTACT INFORMATION:
If you have questions about a return or would like to handle a return in person, please visit us:
Store Name: Ketalleya
Address: Biskupowa 788, Białka 34-220, Poland
Email: support@ketalleya.shop
Phone: +48 573 780 510
Store Hours (Central Time):
Mon & Sun: 10:00 AM – 7:00 PM
Tue – Thu: 10:00 AM – 8:00 PM
Fri – Sat: 10:00 AM – 9:00 PM